Frequently Asked Questions

Who is your client?

Our client is usually one of two people: an aging adult who wants to remain independent, steady on his or her feet, and strong enough to not have an accidental fall; or, an adult child or family member who is trying to support an aging parent but cannot always be there in person.

Not only do our experienced trainers and coaches help with stability and mobility, they provide companionship and oversight that family members wish they could more regularly.

What are some of the services your caregivers provide?

Our caregivers provide practical, non-medical support. Services include physical assessment of strength and coordination from a non-medical, but certified or licensed, professional, who will suggest a course of action. We provide coaching based on the assessment; companionship assistance, such as help organizing or light cleaning; and licensed massage therapy, where indicated or desired.

We also provide family updates (with client permission), so loved ones know what was handled, what was noticed, and what may need attention.

How does this help me or my aging family member?

For the aging adult, it provides peace of mind, knowing that measures are being taken to avoid hospitalizations that may result from unnecessary injuries. It can help the home stay more organized, appointments stay on track, and small issues get noticed earlier.

For the family, it provides relief. Instead of constantly wondering whether Mom or Dad may fall soon, mail is piling up, groceries are handled, or appointments are being missed, you have someone checking in and helping with the practical details.

Are your caregivers screened?

Yes. Caregivers are screened before working with clients. This includes identity verification, background screening, reference checks when appropriate, and review of whether the caregiver is a good fit for working with seniors and families in the home.

We take trust seriously because our work happens in and around a person’s home, routine, and family life.

Are you insured and bonded?

Help Comes Home intends to operate with appropriate business insurance and bonding for the services provided. Before services begin, families may ask for confirmation of current coverage.

Because coverage can vary by service type and business stage, we are careful not to promise services outside our scope. We provide non-medical support only. Our licensed massage therapists maintain their own professional insurance.

Do you provide medical care?

No. Help Comes Home provides non-medical support only. We do not provide nursing care, medication administration, medical treatment, emergency response, wound care, physical therapy, or services requiring a licensed medical provider.

Can you help with bathing, dressing, or toileting?

At this stage, Help Comes Home is focused on non-medical practical support. Personal care services such as bathing, dressing, toileting, and hands-on hygiene assistance may require different licensing, staffing, insurance, and policies.

If your family needs that level of care, we can discuss the situation and help determine whether our current services are appropriate or whether a licensed care provider may be needed.

How often do visits happen?

Visit frequency depends on the care plan selected and the needs of the family. Some clients may need light weekly support, while others may need multiple visits per week.

The goal is to create a realistic schedule that provides enough support without overselling services the family does not need.

How do we get started?

Start by requesting a call. We will talk through your situation, the type of help needed, location, visit frequency, and whether Help Comes Home is the right fit.

If it is a good fit, we will recommend a care plan and next steps.